Our refund and returns policy is that these are digital products and we do not apply refunds or returns to digital products. Once you have received the digital product we have no way of being sure that after a refund you will not continue to use this product therefore refunds are not available on digital goods. Please feel free to email questions if you are unsure about your purchase before you purchase. Additionally, if there is an issue with your download please email jenne@picturesforbloggers.com and we will do what we can to fix it, send it, or refund only if necessary.